nwpk Privacy Policy

This Privacy Policy ("Policy") sets out how nwpk ("Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the nwpk website and associated services. By registering an account or using the nwpk Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your data as described herein.

nwpk is committed to protecting the privacy and security of every user on our platform. This Policy applies to all data processed in connection with your use of nwpk, whether you are browsing as a guest or operating as a registered account holder. We encourage you to read this Policy carefully. If you have questions about how your data is handled, please contact us at [email protected].

nwpk collects personal information from users across the following categories, depending on how you interact with the platform:

• Registration data: your full name, date of birth, email address, phone number, and any other information provided when creating your nwpk account.
• Identity verification data: government-issued identification documents, utility bills, and other proof of identity and address submitted during KYC verification.
• Financial data: transaction records including deposit and withdrawal amounts, dates, payment method references such as bKash or Nagad identifiers, and account balance history.
• Usage and behavioural data: pages visited, games played, session duration, betting history, device type, browser type, IP address, and interaction patterns recorded during your use of the platform.
• Communication data: records of correspondence between you and nwpk's support team, including support ticket content, chat logs, and email exchanges.

We collect only the personal data that is necessary for the purposes described in this Policy. Where data collection is optional, we will make that clear at the point of collection. Declining to provide certain data may limit your ability to use specific features of the Service.

nwpk uses the personal data it collects for the following specific purposes:

• Account creation and management: to register your account, verify your identity, authenticate your login sessions, and maintain your account settings and preferences.
• Transaction processing: to process deposits and withdrawals, reconcile account balances, and maintain accurate financial records in connection with your activity on the platform.
• Regulatory and legal compliance: to satisfy KYC obligations, anti-money laundering requirements, age verification duties, and any other legal obligations applicable to nwpk's operations.
• Service improvement and personalisation: to analyse usage patterns, improve our product offering, identify technical issues, and where you have consented, to personalise the gaming experience shown to you.
• Responsible gaming enforcement: to monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care to users.
• Fraud detection and security: to identify unusual account activity, detect and prevent fraudulent transactions, investigate suspected prohibited conduct, and maintain the integrity and security of the platform.

nwpk processes your personal data on the following legal grounds:

• Contractual necessity: processing your registration data, transaction data, and account information is necessary to provide the Service you contracted for when you created your nwpk account.
• Legal obligation: certain processing activities including KYC checks, age verification, transaction monitoring, and record-keeping are required by law and cannot be waived by either party.
• Legitimate interests: nwpk processes certain data including fraud detection signals, security logs, and platform analytics on the basis of its legitimate interest in maintaining a safe and fair platform for all users.
• Consent: where nwpk relies on your consent for processing such as marketing communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nwpk handles financial and payment data with heightened care given the sensitive nature of this information. All payment transactions processed on the nwpk platform are subject to the following practices:

Payment identifiers such as your bKash wallet number, Nagad account reference, or bank account details are stored in encrypted form and used only to process transactions you authorise and to comply with anti-money laundering record-keeping requirements. We do not store full payment credentials in plain text at any point.

• Transaction records are retained for a minimum period as required by applicable financial regulation and anti-money laundering law. These records may not be deleted upon user request where legal retention is mandated.
• nwpk does not share your payment account details with third parties except where required to process a specific transaction you have authorised, for example transmitting your bKash reference to the relevant payment processor to complete a withdrawal.
• Any suspicious financial activity detected by nwpk's monitoring systems may be reported to relevant authorities in accordance with applicable anti-money laundering legislation. We are legally obligated to make such reports without notifying the subject of the report.

nwpk does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Service providers: nwpk engages trusted third-party providers to perform functions on its behalf including payment processors, identity verification services, IT infrastructure providers, and customer support tools. These providers are bound by data processing agreements and may only use your data for the specific purpose for which they have been engaged.
• Legal and regulatory authorities: nwpk may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by law, court order, or in connection with investigation of suspected illegal activity.
• Business transfers: in the event of a merger, acquisition, or sale of nwpk's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights in relation to your data will be maintained.
• Fraud prevention: where nwpk reasonably suspects an account of engaging in fraudulent or abusive activity that may affect other users, it may share relevant data with other platforms or authorities to prevent further harm.

In all cases where nwpk shares personal data with third parties, we require those parties to handle data securely and in accordance with applicable data protection law. We do not permit third parties to use your personal data for their own marketing or commercial purposes unless you have separately consented to that use directly with those parties.

nwpk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files placed on your device when you visit the nwpk website. They help us recognise your browser, remember your preferences, maintain your login session, and collect usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery.
• Analytics cookies: collect anonymised data about how users navigate the platform — which pages are most visited, how long sessions last, and where users exit. This data is used solely to improve platform performance and user experience.
• Preference cookies: store your settings such as language selection and display preferences so that you do not need to re-enter them each time you visit.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality and may prevent you from accessing certain features including your account. nwpk does not use advertising or retargeting cookies from third-party ad networks.

nwpk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your account's active status and for a period thereafter as required by regulatory obligation. Transaction records are retained for a minimum of five years following the date of the transaction in compliance with anti-money laundering legislation. Communication records are retained for up to three years from the date of the communication. Identity verification documents are retained for the period required by applicable KYC and financial crime prevention law.

When personal data is no longer required for its original purpose and no legal retention obligation applies, nwpk will securely delete or anonymise that data in a manner that prevents its reconstruction or re-identification. If you request account closure, nwpk will process the deletion of your active account data within a reasonable timeframe, subject to any mandatory retention periods.

As a user of the nwpk platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request:

• Right of access: you may request a copy of the personal data nwpk holds about you. We will provide this within a reasonable timeframe in a commonly used electronic format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of personal data we hold about you where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where we have no other legal basis to retain it. This right is subject to any mandatory legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being investigated or where you contest the legal basis for processing.
• Right to object: where nwpk processes your personal data on the basis of legitimate interests, you have the right to object to that processing. nwpk will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

nwpk employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption applied to all data transmitted between your device and the nwpk platform, protecting your personal and financial information in transit.
• Encryption at rest for sensitive stored data including identity verification documents, payment references, and account credentials, using industry-standard encryption algorithms.
• Access controls that limit internal access to personal data on a strict need-to-know basis. nwpk staff are authorised to access only the data necessary to perform their specific role.
• Ongoing security monitoring including intrusion detection, activity logging, and regular security assessments to identify and address vulnerabilities in the platform's infrastructure.

While nwpk takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach likely to result in a risk to your rights and freedoms, nwpk will notify affected users as required by applicable law and will take immediate steps to contain and remediate the breach.

The nwpk platform is strictly intended for adults aged 21 years and above. nwpk does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. All users are required to confirm that they meet the minimum age requirement at registration, and nwpk reserves the right to request documentary proof of age at any time.

If nwpk becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data. If you are a parent or guardian and believe a minor in your care has created an nwpk account or provided personal data without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

nwpk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the platform. The updated Policy will be published on this page with a revised last updated date. Where a change materially affects your rights or the way we use your personal data, we will use reasonable efforts to notify you by email or by an in-account notification before the change takes effect.

Your continued use of the nwpk platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Service and contact us to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nwpk handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected]. Please include your registered account email address and a clear description of your enquiry. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and all enquiries will be acknowledged within 3 business days.